1. Our salon takes responsibility for any concerns such as complaints, broken/cracked nails, or damaged gel polish, and offers complimentary service recovery within a maximum of 3 days after your appointment.

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2. To address any issues, please send pictures of the complaint to the administration within 72 hours following your appointment.

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3. To cancel an appointment, kindly notify us at least 3 hours before the scheduled time.

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4. Clients who don't show up for appointments must either book future appointments online by adding their card details or pay a deposit to the salon beforehand.

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5. Our salon strictly adheres to a No Refund / No Exchange Policy for service packages and retail items purchased in-store.

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6. Before purchasing any retail items from our salon, clients are encouraged to thoroughly check the product.

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7. All prices are subject to 5% VAT.